General Guest Terms and Conditions

• The primary guest must be at least 18 years of age to be able to check into the villa.
• It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are ID, Driving License and Passport. Without the Original copy of a valid ID the guest will not be allowed to check-in.
• Extra beds will not be provided.
• Pets are not allowed on the hotel premises.
• Should any action by a guest be deemed inappropriate by the villa, or if any inappropriate behavior is brought to the attention of the villa, the villa reserves the right, after the allegations have been investigated, to take action against the guest.
• Guests shall be liable for any damage, except normal wear and tear to the villa asset. Deposit amount shall not be refunded in such cases. Guests shall keep the villa room in a good condition and maintain hygiene and cleanliness.
• Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to a maintenance deep cleaning fee, administration fee and/or third party fees.
• Damage to rooms, fixtures, furnishings and equipment including the removal of electronic equipment, towels, art work, etc. will be charged at 120% of the full and new replacement value plus any shipping and handling charges. Any damage to property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the room of the registered guest. In extreme cases, criminal charges will be pursued.
• Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads and blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
• All our rooms are Non Smoking rooms. If smoking occurs during your stay,a $100 Cleaning Fee will be billed to your account.
• As we continue to strive to improve our services, Regal Rivera Villa may reach out to guests to get feedback on their experience through calls or messages during the stay.

Child Policy

• To preserve the peaceful, private, and relaxing atmosphere of Regal Rivera Villa, children under 12 years of age are not permitted to stay at the property.
• Each room has a maximum occupancy of two (2) guests, and this limit cannot be exceeded.

No In-Room Party

Regal Rivera Villa enforces a No In-Room Party Policy to ensure we can protect the villa and our guests at all times. No parties, loud disturbances and/or noise-nuisances are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. Non-Registered visitors are only permitted in the public areas, until 10:00 P.M. If our request is not followed, the guest will be asked to leave the hotel without refund.The registered guest(s) is responsible for all persons visiting.

Safety Deposit Policy

Safe deposit boxes are available in all rooms. The villa is not liable for any items left in the safe. Please ensure you have retrieved all your belongings before check-out. Additionally, Regal Rivera Villa is not liable for loss or damage of any items stored in the safety deposit box. We recommend securing personal insurance for high-value items.

Booking Extension Policy

Extension of stay would be provided on current room rates, subject to availability.

Current room rates can be different from the rates at which the rooms were booked.

Payment Policy

When booking, you will need to pay at least 50% of the booking amount as an advance to secure a confirmed reservation. Upon check-in, you will be charged the full amount for the nights you have reserved.

For bookings of more than 7 nights, guests have to settle all outstanding payments on a weekly basis. Villa will be unable to provide further accommodation prior to settlement of the outstanding amount.

Cancellation Policy

Mid Stay Cancellations

During your stay, if you decide to shorten your booking, you will be charged for the nights you have originally reserved according to our cancellation policy.

On the Date of Check-in

In case you do not show up at the hotel, no refund is applicable on the booking.

Our standard check-in time is 2 PM.

Early Check-in and Late Check-out